Returns Policy

Changing your mind / purchasing the wrong product by mistake

If you change your mind after making a purchase or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7-day exchange policy. If there is not a suitable product that can be exchanged for your returned item you will be offered a credit for future purchases. To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase/delivery. There will be no returns, refunds or exchanges on bikinis due to sanitary reasons. Should you choose to return based on change of mind or sizing issues, we retain an administration fee of $12.00 NZD. 

Sizing returns

 A clear size guide has been provided on the product page, so we recommend you check this thoroughly before you purchase to avoid any sizing issues. However, sometimes clothes don't fit and we completely get that - we are here to help.

We can only offer a refund or exchange if the garment has not been worn and still in purchase condition. 

Incorrectly supplied products

If you have been accidentally supplied the wrong product, House of WLB will supply the correct product (where it is available) or issue a refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply:

  • To supply the correct product the incorrect product will first need to be returned to us;
  • We will need to be notified within 7 days of purchase/delivery;
  • The incorrect product supplied must be in resaleable/unused condition.

Products damaged in transit

If your product has been damaged during transit to your delivery address we will replace your product (if it is available) or store credit. In these circumstances; the evidence is required for courier claims, in the form of a photo or video; and in some circumstances, the courier may request an uplift of the damaged item; the parcel is to be left in the original packaging that it was sent in; failure to provide these will result in a claim rejection. If the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply, unless we agree otherwise, you must notify us within 48 hours of delivery to be eligible for a replacement or store credit. 

Products Lost in transit

If your product has been lost during transit to your delivery address we will replace your product (if it is available). In these circumstances; A claim must be made through the courier company. A claim number is required before a new product is sent.

Products that are faulty upon arrival

We are more than happy to exchange any item that has not been worn or used and still in purchase condition.

Exchanges also apply if your garment is faulty or damaged and we have another product available in your same size in stock. If stock is unavailable in your purchased product, you will be eligible for a refund.

Please inspect your items upon delivery and return to us within 14 days of receiving your product if items are faulty or in need of returning. Please ensure that you follow the Steps to Return below.

If the product you received is faulty upon arrival or where the Consumer Guarantees Act applies, the products do not comply with the guarantees under that Act, we will either replace your product or issue a refund. Without limiting any rights you have under the Consumer Guarantees Act, to replace or issue a refund for your faulty product, it will need to be returned to us so we can confirm that it is faulty. Shipping fees are non-refundable unless the product is deemed faulty by us. If the Consumer Guarantees Act applies, we will meet our obligations under that Act, Otherwise, if the Consumer Guarantees Act does not apply, all returns of this nature must be made within 14 days of purchase/delivery. 

​Products on Sale

Any products purchased under a store sale (e.g. Black Friday, AfterPay Day, Shock Sale or General store sale) cannot be returned/refunded. All sale items are final. 

Returns Policy

Our warranty does not apply where damage is caused by the following:

(a) Normal wear and tear;

(b) Damage due to misuse or force damage

(c) Products that have come in contact with liquid or have been washed

(d) Excessive wear and tear, mishandling or accident;

Steps to return           

  1. Clearly label your returned item(s) with your first name, last name and order number. 
  2. Also write down what you wish to proceed with (refund, exchange, store credit, faulty item)
  3. You can purchase your own return bag or re-use (if not torn) the original packaging provided.
  4. Send return to the following address:

Returns Address

House of WLB (With Love Bean)
64 Coates Avenue
Auckland
1071

Terms and Conditions

Items must be returned clearly named with your order number.

We will not accept returns that have been worn or washed.

We will assess the item upon return to ensure that these requirements are met before your refund or exchange is processed.

We will only refund the shipping cost if your items are faulty, damaged or incorrect. Should you choose to return based on change of mind or sizing issues, we retain an administration fee of $12.00 NZD. 

House of WLB is not liable for the loss of items upon return. We would recommend you track your shipping to ensure they are not lost on their way to our office.

Any further inquiries on shipping and returns can be sent to customerservice@withlovebean.com.