Shipping Policy

 

Delivery

With Love Bean delivers across New Zealand via courier and by economy post worldwide. You will receive a confirmation email with delivery details when you've made payment.  A tracking number will be sent once your order has been processed.

Please allow:

• 1-2 working days for Auckland deliveries
• 1-2 working days for North Island deliveries
• 2-4 working days for South Island deliveries
• 1 working day after dispatch for North Island
• 1-2 working days after dispatch for South Island
• 3-14 working days for Worldwide deliveries
• 1 day after dispatch for Australia DHL next-day deliveries
• Also allow an extra 1-2 days for rural deliveries and mention your RD number when placing your order.

Note: Courier services may be delayed during public holidays and the Christmas period, so please allow a few extra working days for delivery. Courier delays are out of With Love Bean’s control.

Products damaged in transit

If your product has been damaged during transit to your delivery address we will replace your product (if it is available) or store credit. In these circumstances; the evidence is required for courier claims, in the form of a photo or video; and in some circumstances, the courier may request an uplift of the damaged item; the parcel is to be left in the original packaging that it was sent in; failure to provide these will result in a claim rejection. If the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply, unless we agree otherwise, you must notify us within 48 hours of delivery to be eligible for a replacement or store credit. 

Products Lost in transit

If your product has been lost during transit to your delivery address we will replace your product (if it is available). In these circumstances; A claim must be made through the courier company. A claim number is required before a new product is sent.